Terms

SHIPPING

All items will be shipped after payment is received, bundled up and packaged beautifully to ensure safe arrival. For exact international shipping costs and delivery times please contact info@mdgjewellery.com.

International shipments may be subject to import duties and tax levies once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control these charges and cannot predict what they may be. Please contact your local customs office for further information.
If your address is considered by the carrier to be in a rural zone, please allow an additional day or two for delivery.

REFUNDS & EXCHANGES

 All items are carefully packaged to reduce chances of damage during shipping. In the unlikely occurrence of an item being faulty on delivery a refund will be provided upon receipt of the item prepaid in its original packaging, providing the refund request was made within 7 business days. No refunds or exchanges will be accepted on any ear wear. All silver is sterling silver, all gold is 24k.  Please feel free to contact info@mdgjewellery.com if you would like additional photos or information on any piece before purchasing. Returns or exchanges are not accepted on any custom orders. 

BESPOKE

Commissioned pieces and custom orders are available and welcomed. If there is a piece of jewellery currently in shop that you would like in a different metal, chain, size etc please contact info@mdgjewellery.com. We also do custom designed silver and gold jewellery, and we specialize in custom engagement rings and wedding bands. For info and quotes please to contact info@mdgjewellery.com.

GOLD PLATED CARE

With a little extra care you can extend the lifespan of your gold plated jewellery. For longer wear avoid showering or swimming wearing your jewellery. Avoid any harsh chemicals, like cleaning liquids or bleach, and avoid any lotions, perfumes or oils. If your piece needs a clean, just regular soapy water, with minimal rubbing will do. We offer a complimentary first re-plate service. Please contact info@mdgjewellery.com for details.